FAQ

1.How do we get in touch with you?

We are always here to answer your queries or complaints. Please use the form provided in the contact us page to reach out to us. We will respond to you at the earliest possible.

2.Do you ship outside India?

At present not. We are working on it and will make it available soon.

3.How do we purchase from you?

To place orders browse through the relevant product category. Select the item you wish to order, enter the quantity you would like to buy and click on “Add to Cart”. If you wish to add another product to your cart click on “Continue Shopping”, else click on “Checkout”. Login if you are a registered user or else fill in the Registration form and then Login. Add gift message, if any and click on “Complete Order”. Following which, click on “Pay Now” to provide your payment information. Once you have successfully made your payment, and we have received the confirmation of the same, we will ship your order to you shortly.

4.What is your shipping policy?

All purchases are shipped from our warehouse in Thrissur, Kerala by reputed courier agencies. Shipping usually takes place in 2 to 5 working days after acceptance of an order. Delivery times are influenced by geographic location of the customers’ and the courier partners’ standard time to delivery in customer location.

5.What is your cancellation policy?

An order can be cancelled only up to it is in Ordered pending state. Once we start processing it and confirms the order, it cannot be cancelled. Couriered orders cannot be cancelled.

6.What are your payment options?

You can use credit cards, debit cards, net banking or payment wallets to make the payments which are supported by our Secure Payment Gateway service provider.

7.What is your refund policy?

Write to us over mail and unopened merchandise can be returned back to us within 7 days of receipt.  We offer a full product value refund in such cases. However, postage will not be refunded. Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Please allow two weeks from the day you return your package for your request to be processed and completed.

8.What is your pricing policy?

All prices on this website are current and all orders are acknowledged at the pricing mentioned. All orders are processed in Indian Rupees. Our product prices mentioned are inclusive of GST.

9.Do you offer Cash on Delivery ?

We do not offer cash on delivery for our products and you will have to order the product on prepaid basis.


 

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